Returns & Exchanges & Refunds
All of us at Câllas Milano want you to be thrilled with your new purchase. However, if you need to return an item we're here to help.
How to use our return service
Please send us an e-mail at firstname.lastname@example.org to let us know which item from which order you wish to return. We will then send you a pre-paid return label for shipping with either DHL or UPS.
Use the original packaging provided to wrap the item(s) you are returning and seal the package. Attach the pre-paid shipping label to the exterior of the package and follow the instructions given to either schedule a courier pick up or drop off at your nearest courier location.
To ensure your return reaches us promptly, we prefer that items are returned to us using the pre-paid shipping labels (DHL or UPS). You can return using any secure means, but we may not accept liability. Please e-mail us if you intend to do this and send your purchase to the following address: Câllas Milano SRL / Cieffe, Via dell’Artigianato 23, Soncino, CR 26029, Italy.
Please read our returns policy carefully to ensure you can proceed with your request as quick as possible.
All returns that meet our returns policy, should be sent back to us in their original packaging provided within 14 days from receipt of your order.
The item(s) should be returned unworn and in perfect condition, with all Câllas Milano and garment tags still attached. Returns that are damaged, worn, soiled or returned without their original labels may not be accepted.
We reserve the right to refuse any return that does not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted.We are unable to offer exchanges at this time. If you would like to exchange an item for a different size or color, please return the original item(s) for a full refund and place a new order.
Once we receive your item, we will process your refund within 7 business days of receipt, less shipping charges. The way your refund is processed depends on your original payment method:
If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
Only for orders to countries outside of the E.U. or the U.S:
The original shipping charges and duties will not be refunded and you will be responsible for any duties and shipping charges back to our Italian warehouse.
If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to email us at email@example.com